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A new year is right around the corner so I shared some of our observations from 2008 and my predictions 2009 for what will be affecting airfare pricing. The three main factors that will lead to a lot of volatility in 2009 that I highlight on the Farecast Blog are consumer demand, oil prices and capacity cuts. Looks like 2009 will be a good year for travelers, particularly through winter and spring.
2008 Year in Review — Part I
2008 Year in Review — Part II — 2009 Predictions
Mike Fridgen, Farecast, Director of Product Management
As part of Microsoft's commitment to protecting consumers' privacy in the operation of Live Search, we're announcing support today for the Article 29 Working Party's guidelines for search anonymization. These guidelines call for a common industry standard for the timing and methods for anonymizing search query data.
Microsoft Chief Privacy Strategist Peter Cullen provides an overview of the importance of industry-wide standards for protecting user privacy on the Data Privacy Imperative blog:
[I]t is imperative that all search companies adopt the same standard to better protect people's privacy. We agree with the Article 29 Working Party's call for a common industry standard for search data anonymization methods and timeframes to help protect people's privacy. We've evaluated the multiple uses of search data and believe that we can, in time, move to a six month timeframe while retaining our strong method of anonymization.
However, we don't believe that Microsoft moving alone will offer the level of consumer protection desired by the Working Party. While we're certainly working to grow our market share, today Microsoft has only 2% of the search market in Europe and a small share globally. We can't do it alone — all search companies must embrace high privacy standards to provide greater protection for European consumers.
Peter also explains Microsoft's support for improving anonymization methods for data:
Our approach is based on the conviction that method is even more important than timeframe when it comes to effective anonymization of search data. We support the Working Party's call for a strong anonymization method as a key part of its opinion and in response to recent announcements from other companies. Our current policy is to delete the entirety of the IP address — not just a single octet, as others do — as well as all other cross-session identifiers (such as persistent cookie IDs).
For more information, see Microsoft supports strong industry search data anonymization standards.
Reese Solberg, Privacy Manager, Live Search
But not the political sort. Part of the Live Search team is headed to SES Chicago. We hope to "change" the minds of those who've never tried us before and show something new to those who have. We'll try to do this through a number of panel discussions covering topics such as:
- How blended search is evolving for us
- How semantic technology is changing the future of search
- What's our take on search's role in the marketing of packaged goods
- The latest update on our ad tools offerings
That's not all. We'll be involved in other discussions, which we hope will serve as catalysts for change.
So if you're in for some change, come by and we'll try to make it happen. See you in Chicago!
Monday, December 8th
Wednesday, December 10th
Thursday, December 11th
Aya Zook, Product Manager, Live Search
We want to apologize again for the outage on Friday and the inconvenience it has caused. We deeply regret that many users were unable to access the Live Search cashback service.
We’ve been working diligently to correct the issues. We’ve been in constant communication with the customer support team about those orders that were incorrectly processed, and we have now reached out to all affected customers whose email addresses and purchase details we have on file. These customers should see the correct cashback amount reflected in their accounts by the end of the weekend.
There have been lots of questions on whether the 40% off HP promotion on Black Friday will be restarted. While we were hoping to be able to do that, we are sorry to report that it will not be restarted.
If there are any remaining customers whose cashback purchases haven’t yet been acknowledged via email, whether from HP or any other merchant, we invite them to contact us at cashbk@microsoft.com with their order number and email address. We are committed to responding to all remaining inquiries within 48 hours and to ensuring the appropriate cashback amounts are credited for all eligible purchases.
Wishing you a stress-free remainder of your holiday shopping season,
Rajat Taneja, General Manager, Worldwide Commercial Search
We want to answer the most common questions that have appeared in the comments section in response to yesterday's post about Friday's cashback outage (Black Friday cashback blackout).
How do I receive credit for an order that is not showing the correct rebate in my Live Search cashback account?
All orders placed on HP Shopping through Live Search cashback on November 28, 2008 are eligible for a 40% cashback rebate. If your account is showing a 3% rebate or not displaying any rebate for an eligible order, please contact customer support with your Live Search cashback ID and order number to receive your full rebate: https://support.search.live.com/. You can also contact customer support for assistance with your cashback rebate for orders placed through cashback on Friday with our other partners. We'll do everything we can to credit your account as quickly as possible.
I placed an order directly through the store's website. Will I be able to receive cashback?
Orders placed directly at the store's website are not eligible for the Microsoft Live Search cashback program and terms. Orders must have been placed through Live Search to qualify. We are unable to give credit for purchases outside of our system.
Will the HP deal be restarted soon?
We're working actively to determine next steps for any specific HP promotions. We regret that we don't have more specific details at this time, but we can point customers to other Live Search cashback merchants with great deals on HP products, including eBay, which is currently offering 20% cashback.
Rajat Taneja, General Manager, Worldwide Commercial Search
